907 - Jally Road ( Driftwood Cottage)

1 review

Self Catering

Reviews

3.2/ 5

Based on 1 review

Cleanliness

2.0

Location

5.0

Value for money

3.0

Service

1.0

Safety

5.0

Anonymous Guest

Short stay ⋅ Family with young children

3.2

Apr 2025

Cleanliness

2.0

Service

1.0

Location

5.0

Safety

5.0

Value for money

3.0

View host response

Anneke

907 - Jally Road ( Driftwood Cottage)

Dear Lauren, Thank you for your feedback. We’re truly sorry to hear that your experience ended on such a disappointing note, especially after what had otherwise been a positive stay. Please know that we take all guest concerns and property matters seriously, and it was never our intention to cause distress or offence. We sincerely regret if our communication came across as accusatory or unprofessional. That was not our aim, and we apologise for any undue frustration this caused. We did, however, give you the benefit of the doubt and paid for the window ourselves. Regarding the maintenance issues you highlighted, we appreciate you bringing these to our attention. We are actively addressing them with our housekeeping and maintenance teams to ensure the property meets the high standards we strive for. Your comments will be used constructively to improve our processes moving forward. We are committed to providing respectful and transparent interactions with our guests, and we regret that this situation did not reflect that. Thank you again for your feedback — it’s only through honest input like yours that we can learn and improve. Wishing you all the best in your future travels. Warm regards, 907 @ Jally.