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City Lodge Hotel Pinelands

12 reviews
Hotel

Reviews

4.4/ 5

Based on 12 reviews

Very Good
Cleanliness
4.5
Location
4.6
Value for money
4.2
Service
4.1
Safety
4.8
Gerdi M
Short stay ⋅ Family with teenagers
5.0
Sep 2024

Good value for money. Very conveniently close to the golf course and Cattle Baron.

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
Double Room Family -...
Reservations Team City Lodge Hotel Pinelands
City Lodge Hotel Pinelands
Hi Gerdi, thank you for choosing us as your preferred hotel. We are so grateful for your kind words and 5-star rating. We look much forward to welcoming you back. Kind regards, Etienne Grobler General Manager
Wanda S
Short stay ⋅ Family with young children
4.8
Dec 2024

Safe, value for money accommodation. Would recommend to anyone staying nearby. Friendly staff, clean rooms, serviced every day. Centrally located, close to airport and other tourist attractions.

Veilige, waarde vir geld akkommodasie. Beveel dit aan vir enige persoon wat naby. Vriendelike personeel, skoon kamers, elke dag gediens. Sentraal geleë, naby lughawe en ander toerisme plekke.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
4.0
Value for money
5.0
Room stayed in
Double Room Shower o...
Room stayed in
Twin Room Interleadi...
Room stayed in
Double Room Family -...
Anonymous Guest
1 night stay ⋅ With partner
4.8
Sep 2024

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
4.0
Reservations Team City Lodge Hotel Pinelands
City Lodge Hotel Pinelands
Hi Jackie G, we are really grateful and appreciate you taking the time to share your rating with us. We are thrilled to hear that you had a positive experience with us. Thank you for helping us maintain our service excellence promise and we hope to welcome you back soon. Kind regards Etienne
M4 Loss Control Consultants E
1 night stay ⋅ On business
3.8
Sep 2024

Poor service. The reception was very poor and unfriendly. When I checked out they were confused and booked me longer and contacted my colleague who had to stay longer and asked why she hadn't checked out yet. The breakfast is also ridiculously expensive, over R200.00 per head.

Swak diens. Die ontvangs was baie swak en onvriendelik. Met my uitboek was hulle deurmekaar en het hulle my langer geboek en my kollega wat langer moes bly, gekontak en gevra hoekom sy nog nie uit geboek het nie. Die ontbyt is ook belaglik duur, oor die R200.00 per kop.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
1.0
Location
5.0
Safety
5.0
Value for money
3.0
Room stayed in
Double Room Shower o...
Reservations Team City Lodge Hotel Pinelands
City Lodge Hotel Pinelands
Hi Maryka, thank you for staying with us. We are so sorry to hear about your experience. We are disappointed that not all our staff provided good service as we aim to excel at our service delivery. We appreciate the feedback and we have conveyed your concerns to the relevant managers for corrective action. We hope to see you back in our hotel soon so that we may redeem ourselves. Kind regards General Manager
Lauren D
Long stay
3.6
Oct 2024

It was okay, nothing to write home about. I might recommend City Lodge Pinelands but I was very disappointed in the restaurant service. The staff need a lot more training; the service received was slow at times, and when an item was not on the menu, the customers were not informed before ordering. For instance, if an item was not available, one could not exchange it for something else; they would just say that we could not order the basket. There was no soup on the menu, especially for those cold evenings.

Cleanliness
4.0
Service
3.0
Location
4.0
Safety
4.0
Value for money
3.0
Room stayed in
Twin Room Shower onl...
Reservations Team City Lodge Hotel Pinelands
City Lodge Hotel Pinelands
Good afternoon, Lauren. We would like to express our gratitude for your valuable feedback. Your insights are important to us, and we deeply regret any issues you encountered during your recent stay. Rest assured, we are dedicated to promptly resolving these concerns and are working towards providing an enhanced experience in future. We apologise for any inconvenience and hope to welcome you back and demonstrate our commitment to improved service. Kind regards, Etienne Grobler General Manager
Ayhan C
1 night stay ⋅ With friends
3.4
Jan 2024

Good and practical. It was central and easy to go around. Small but comfortable hotel.

Cleanliness
2.0
Service
4.0
Location
2.0
Safety
5.0
Value for money
4.0
Room stayed in
Twin Room Interleadi...
Room stayed in
Double Room Family -...
Reservations Team City Lodge Hotel Pinelands
City Lodge Hotel Pinelands
Hi Ayhan, we sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. Kind regards Etienne
Gerrit M
Short stay ⋅ With partner
5.0
Dec 2023

Was great staff friendly and helpful. We had a very nice stay.

Was great personeel vriendelik en hulpvaardig. Ons het baie lekker gebly.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
Double Room Shower o...
Reservations Team City Lodge Hotel Pinelands
City Lodge Hotel Pinelands
Hi Gerrit M, we are really grateful and appreciate you taking the time to share your rating with us. We are thrilled to hear that you had a positive experience with us. Thank you for helping us maintain our service excellence promise and we hope to welcome you back soon. Kind regards General Manager
Loyiso M
Short stay ⋅ With friends
5.0
Nov 2023

Having it from the guest they were very pleased by both location and care. Guests were happy thank you.

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
Double Room Shower o...
Room stayed in
Twin Room Shower onl...
Nathan M
Short stay ⋅ Individual traveller
4.6
Aug 2023

Lovely stay with friendly staff, wish rooms had a fridge and stove. Rooms had no fridge.

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
3.0
Room stayed in
Twin Room Interleadi...
Charmaine R
Short stay ⋅ Family with teenagers
3.6
Jan 2023

Was enjoyable. We arrived at 14h15, check-in time was 14h00. Had to wait in the lobby until the staff got the rooms ready. We could only go home at 14h50.

Was genotvol. Ons het 14h15 aangekom, inkloktyd was 14h00. Moes in die voorportaal wag tot die personeel die kamers gereed kry. Ons kon eers om 14h50 tuisgaan.

This review has been automatically translated using Google.
Cleanliness
3.0
Service
3.0
Location
4.0
Safety
5.0
Value for money
3.0
Room stayed in
Double Room Shower o...
Room stayed in
Twin Room Interleadi...

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4.4/5

Reservations
Team City Lodge ...

Properties 1

Reviews 12

On LekkeSlaap 5 years

Reserve
From
R 1 497
per night, for 2 ppl

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From R 1 497
per night, for 2 ppl
12 reviews
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per night, for 2 ppl
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  • Free cancellation up to 24 hours before your stay!
  • Capacity: 268 people
  • All ages welcome
  • Check-in: 14:00 to 23:00
    Check-out: 11:00
  • Address: Raapenberg Road, Pinelands, Cape Town, 7450, Western Cape
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA653fbfab7595d6f80478f8f08d44bedc44c3d092856325f892a01841e0913f7809ac3a652804b8755c421080da9907eab95f?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 496 per night, for 2 ppl 12 5 1 5 Raapenberg Road Pinelands 7450 Western Cape 021 201 8901 14:00-23:00 11:00 -33.947896 18.4902571
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