Cumberland Hotel

12 resensies

Hotel

Resensies

4/ 5

Gebaseer op 12 resensies

Baie goed

Netheid

3.8

Ligging

4.1

Waarde vir geld

3.8

Diens

3.8

Veiligheid

4.5

Isaac S

Kort verblyf ⋅ Gesin met tieners

5.0

Aug 2025

Extravagant. It's a very clean, beautiful and safe hotel, the staff was amazing, the food excellent.

Word in die oorspronklike taal vertoon.

Netheid

5.0

Diens

5.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

5.0

Kamer bespreek

Standaard 2-enkelbed...

Sien gasheer se antwoord

Ricardo

Cumberland Hotel

Good day Isaac, Thank you for your wonderful review! We're so happy to hear you enjoyed your stay and our friendly service. Your kind words mean a lot to our team. We can't wait to welcome you back soon! Should you require any further assistance, please do not hesitate to contact me. Kind regards, Carley Reservations Manager Cumberland Hotel and Conference Center

Josephine F

1 nag ⋅ Gesin met klein kinders

5.0

Aug 2024

Sommer baie lekker. Vandat ons gearriveer het tot ons vertrek was personeel baie behulpsaam en vriendelik. Die hotel was baie netjies en skoon. Is beslis die moeite werd om daar oor te bly. Sal definitief aanbeveel.

Netheid

5.0

Diens

5.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

5.0

Kamer bespreek

Gesinskamer

Sien gasheer se antwoord

Ricardo

Cumberland Hotel

Goeiedag mev. Fredericks Baie dankie vir die positiewe terugvoering. Ek sal dit so oordra aan ons span. Groete Godfrey Blaauw

Rietie R

1 nag

5.0

Jun 2024

100% voldoen aan al ons vereistes. Ons het heerlik gebly, alles was van hoogstaande gehalte. Ek het nagelaat om te vra vir 'n kamer op die grondvloer. My pa is amper 92 en nie lig nie, en die portier het ons twee dames gehelp om hom met 'n rolstoel tot op die eerste vloer op te dra teen die trappe. Die ontbyt asook die aandete in die restaurant was baie geurig en smaaklik voorberei.

Netheid

5.0

Diens

5.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

5.0

Kamer bespreek

Gesinskamer

Sien gasheer se antwoord

Ricardo

Cumberland Hotel

Goeiemore Rietie Baie dankie vir die positiewe terugvoer. Ek sal dit met ons span deel. Dit was lekker om julle hier by ons te hê. Ons hoop om julle weer in die toekoms by ons te hê. Groete Godfrey Blaauw Duty Manager

Chantal R

Kort verblyf

3.8

Mei 2025

Not so good. I have booked and fully paid for the family room, which included breakfast, via the website for two adults and two children. However, upon arrival, we could not get the family room as it was already occupied. The receptionist checked us into the presidential suite at no additional cost, which was great. However, the four of us had to share one bed. The next morning, on our way to breakfast, the receptionist told me that only two of us could have breakfast. After I explained to her that I had booked for four people, which included breakfast, she then allowed all four of us to have breakfast. On Saturday evening, the bathroom was flooded with water and a bad smell. I'm afraid our stay was not so good.

Word in die oorspronklike taal vertoon. Sien meer

Netheid

4.0

Diens

3.0

Ligging

5.0

Veiligheid

4.0

Waarde vir geld

3.0

Kamer bespreek

Gesinskamer

Sien gasheer se antwoord

Ricardo

Cumberland Hotel

Hi Chantal Thank you for the review. I apologise for the inconvenience caused during your stay. That is not how we do business here at the Cumberland Hotel. We hope your next stay with us will be better. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Carley Reservations Manager Cumberland Hotel and Conference Center

Jenny H

Kort verblyf ⋅ Saam met lewensmaat

3.6

Mei 2025

They are rebranding. Spend the money rather on the plumbing, the bathrooms etc. It was pleasant, the staff were friendly, the breakfast adequate, but the hotel building is in a sad state. It is old, tired, doesn't function well, and the beds are tiny. It was like sleeping on a pocket handkerchief on top of a jelly! It's not value for money at the moment.

Word in die oorspronklike taal vertoon.

Netheid

4.0

Diens

3.0

Ligging

5.0

Veiligheid

4.0

Waarde vir geld

2.0

Kamer bespreek

Standaard dubbelkame...

Sien gasheer se antwoord

Ricardo

Cumberland Hotel

Hi Jenny Thank you for the review. We are in the process of renovating the hotel. We hope your next stay will be better. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Reservations Manager Cumberland Hotel and Conference Center

Natalie A

Kort verblyf ⋅ Saam met lewensmaat

3.6

Mei 2025

Lovely place. I had a wonderful stay, staff in the kitchen and around the hotel were very friendly and helpful. My only sour point is that on the 2nd morning of my stay, the water in the showers was not warm.

Word in die oorspronklike taal vertoon.

Netheid

3.0

Diens

4.0

Ligging

3.0

Veiligheid

4.0

Waarde vir geld

4.0

Kamer bespreek

Standaard dubbelkame...

Sien gasheer se antwoord

Ricardo

Cumberland Hotel

Hi Natalie Thank you for the review. Thank you for informing us about the water; we will have a look at it. We are looking forward to your next visit. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Carley

Ameidia P

Kort verblyf ⋅ Gesin met klein kinders

3.2

Mei 2025

Convenience, relaxed and we loved the pool view from the breakfast venue. Our stay was good except for a few things which we informed the lady at reception about when we checked out on Sunday.

Word in die oorspronklike taal vertoon.

Netheid

2.0

Diens

3.0

Ligging

4.0

Veiligheid

4.0

Waarde vir geld

3.0

Kamer bespreek

Gesinskamer

Sien gasheer se antwoord

Ricardo

Cumberland Hotel

Hi Ameidia, Thank you for the review. We hope to see you soon. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Reservations Manager Cumberland Hotel and Conference Center

Nico K

1 nag

2.4

Okt 2025

Teleurstellend. Nie op standaard nie, in alle opsigte.

Netheid

2.0

Diens

3.0

Ligging

2.0

Veiligheid

3.0

Waarde vir geld

2.0

Kamer bespreek

Standaard dubbelkame...

Sien gasheer se antwoord

Ricardo

Cumberland Hotel

Hi Nico Thank you for taking the time to share your experience. We're truly sorry to hear that we didn't meet your expectations this time, and we apologise for any disappointment or frustration. Your feedback is important to us as we continue to improve. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Reservations Manager Cumberland Hotel and Conference Center

Rozelle P

1 nag

4.6

Jun 2024

Was fantastic! Baie goeie diens. Netjies en skoon. Goeie fasiliteite binne in die hotel.

Netheid

5.0

Diens

5.0

Ligging

3.0

Veiligheid

5.0

Waarde vir geld

5.0

Kamer bespreek

Deluxe-dubbelkamer

Sien gasheer se antwoord

Ricardo

Cumberland Hotel

Goeiemore Lizete. Baie dankie vir die positiewe terugvoer. Ek sal dit met ons span deel. Dit was lekker om julle hier by ons te hê. Ons hoop om julle weer in die toekoms by ons te hê. Groete, Godfrey Blaauw, Duty Manager

Reginald A

Kort verblyf ⋅ Gesin met klein kinders

4.6

Mei 2024

Lekker. Die kuier was baie aangenaam. Personeel baie bereidwillig om hulp te verleen.

Netheid

5.0

Diens

5.0

Ligging

3.0

Veiligheid

5.0

Waarde vir geld

5.0

Kamer bespreek

Gesinskamer

Sien gasheer se antwoord

Ricardo

Cumberland Hotel

Good day Mr. Abrahams. Hope you are well, thank you for your positive feedback. I'll share it with our team. Hope to see you and your family soon. Regards Godfrey Blaauw