I am really sorry that Veronica did not enjoy her stay in the Midlands, as we always receive great reviews from guests.
The house is beautiful and in a wonderful location and safe in an enclosed complex.
I realise there was an issue with the fridge, but this was an extraordinary and unexpected occurrence.
Veronica messaged me to say that when she arrived, the fridge was working but then stopped. As this home is in the Midlands, it is not easy to get a fridge delivered at such short notice on a weekend. However, a neighbour kindly offered to help us and took a bar fridge for Veronica the next morning (not three days) to use, and offered the use of his deep freeze during their stay.
I think Veronica misunderstood my message about the gas fireplaces. We just pointed out that as they were gas fireplaces, we ask that they do not make fires in these fireplaces, which once happened and is very unsafe with the gas connections there.
We also request that guests braai on the grass, as I am sure Veronica noticed there are burn marks on the wooden deck from previous guests and we would like to protect the deck from further damage.
A new fridge has been delivered since.