Phoenix Lodge and Waterside Accommodation

85 reviews

Guest House

Reviews

4.7/ 5

Based on 85 reviews

Excellent

Cleanliness

4.9

Location

4.8

Value for money

4.6

Service

4.8

Safety

4.8

Christiaan L

1 night stay ⋅ With partner

5.0

Sep 2025

Paradise on Lake Knysna. Very nice accommodation. Excellent view of the lake. We also enjoyed a delicious breakfast (for an additional fee). We only stayed one night and wish we could have stayed longer to sit on the porch and look out over the lake.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Room stayed in

Luxury Queen Room

Erika K

1 night stay ⋅ With partner

5.0

Sep 2025

Very nice stay, beautiful view. Very nice stay. Beautiful view.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Room stayed in

Double Room

Andre S

Short stay ⋅ Family with teenagers

5.0

Jul 2025

Lovely atmosphere, good service and a nice relaxing time. We had a great stay – thank you very much! The service was fantastic.

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Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Room stayed in

Family Luxury Room

Marlene E

1 night stay ⋅ With partner

5.0

Jun 2025

Very nice. Beautiful scenery. This place is nice to stay overnight.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Room stayed in

Luxury Queen Room

Natasha P

Short stay ⋅ Individual traveller

5.0

May 2025

Beautiful. Friendly client service and very beautiful.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Room stayed in

Double Room

Refiloe N

Short stay ⋅ Individual traveller

5.0

Mar 2025

Beautiful view. Room had a beautiful view.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Room stayed in

Queen Luxury

Dewald O

1 night stay ⋅ With partner

5.0

Jan 2025

Quiet with a beautiful view. We had a very nice stay. The rooms are neat and clean. Beautiful view of the lake. I would stay there again.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Room stayed in

Queen Room

Jacques S

1 night stay ⋅ With partner

5.0

Jan 2025

Very nice. Very nice. Excellent view of the lake from the room.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Room stayed in

Luxury Queen Room

Madalene L

1 night stay ⋅ With friends

4.8

Sep 2025

We had a wonderful stay and were made to feel welcome. Nicely central for where we wanted to be.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

4.0

Room stayed in

Double Room

Melanie T

1 night stay ⋅ Individual traveller

4.6

Apr 2025

Ok. Nice location close to restaurants. Room was very clean. Unfortunately, I had no hot water till morning as the solar had been put on the wrong setting. Not a problem; however, the bed in my room was extremely uncomfortable, soft on the edge and rock hard in the middle. Not nice. I hope the other rooms have better beds.

Cleanliness

5.0

Service

4.0

Location

5.0

Safety

5.0

Value for money

4.0

Room stayed in

Queen Luxury

View host response

Gillian

Phoenix Lodge and Waterside Accommodation

We apologise for the geyser; unfortunately, someone had drained all the hot water. It was not a timing issue. After you pointed this out, we turned on the geyser, which heats up the water in 45 minutes, so you would have had hot water for the evening if required. We find your comments regarding the bed rather strange as we usually get 5/5 or 10/10 for the room. All our beds have standard hospitality mattresses, which are used in most guesthouses and hotels. We understand that they are firm, being foam mattresses, but then again everyone is different.