Protea At Urban Gardens

8 reviews

Guest House

Reviews

4.5/ 5

Based on 8 reviews

Excellent

Cleanliness

3.9

Location

4.6

Value for money

4.6

Service

4.5

Safety

4.9

Chloe F

Short stay ⋅ Family with young children

5.0

Aug 2025

Lovely. Clean and safe. Close to everything.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Corne V

Short stay ⋅ Individual traveller

5.0

Jun 2025

Clean, friendly, good area. Was very enjoyable, very nice environment, a lot of privacy, hosts are extremely friendly.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Laura W

Short stay

5.0

Apr 2025

The hosts were always ready to answer any questions and were really friendly. Great hospitality. Surrounded by a peaceful, clean and safe environment.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Pieter V

1 night stay ⋅ With partner

5.0

Apr 2025

Very nice stay. Good value for money. Very neat place. Had a very nice stay.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Chantelle S

Short stay ⋅ With partner

4.4

Apr 2025

Very good. Our stay was very good. Just what you need if you need a quiet break away from the day-to-day rush at home.

Cleanliness

4.0

Service

4.0

Location

5.0

Safety

5.0

Value for money

4.0

Edwin B

Short stay ⋅ With partner

4.2

Oct 2025

Safe and convenient. The accommodation was comfortable, affordable and close to amenities. However, there was a somewhat unpleasant smell.

This review has been automatically translated using Google.

Cleanliness

3.0

Service

4.0

Location

5.0

Safety

5.0

Value for money

4.0

Anonymous Guest

Short stay ⋅ With friends

4.0

May 2025

Cleanliness

3.0

Service

4.0

Location

4.0

Safety

5.0

Value for money

4.0

Franciska V

1 night stay ⋅ With partner

3.4

May 2025

It is a very reasonable accommodation option but was dirty. This is a very reasonable accommodation option and the unit has everything you need. Unfortunately it was very dirty; when we visited the unit was full of cobwebs and spiders, the table was full of dust and the. All the glasses and cups were not properly washed either.

This review has been automatically translated using Google.

Cleanliness

1.0

Service

4.0

Location

3.0

Safety

4.0

Value for money

5.0

View host response

Mariette

Protea At Urban Gardens

Thank you for your feedback. We're very sorry to hear that the unit didn't meet your expectations on this occasion. Cleanliness is something we take great pride in, and it's consistently highlighted in our reviews. While we cannot speak to your experience directly, we were surprised by the extent of your comments, as they are very out of character for our space. There were several dust storms in the area that week, which may have contributed to the dust. We will, however, take this as an opportunity to revisit our cleaning protocols to ensure our usual high standards are always maintained. Thank you again for bringing it to our attention.