Acra-Retreat Mountain View Lodge

51 reviews

B&B

Reviews

4.4/ 5

Based on 51 reviews

Very Good

Cleanliness

4.3

Location

4.5

Value for money

4.2

Service

4.6

Safety

4.6

Rodney T

Short stay ⋅ With partner

5.0

Jun 2025

Holgar and Norma, you treated us as if we were family. We did not want to leave. I will recommend it to anyone. Will definitely go back. Had a nice rest. Thank you. I liked the honesty bar.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Room stayed in

African Room

Roeland B

Short stay ⋅ Individual traveller

4.8

Jun 2024

Beautiful, friendly. We had a lovely stay with a stunning view. And the food? More than delicious! Very friendly people.

Cleanliness

4.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Room stayed in

African Room

View host response

Holger & Norma

Acra-Retreat Mountain View Lodge

Thank you for taking the time to give us a review. We loved having you, and sincerely hope that you will come again.

This review has been automatically translated using Google.

Elaine V

Short stay ⋅ With partner

4.6

Mar 2025

Elands Marathon weekend. Norma and the support staff are wonderful. Our stay for the marathon was really awesome and we will book again for next year. The food is magnificent! The views were breathtaking! Alcoholic refreshments are on the pricey side, so be prepared!

Cleanliness

4.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

4.0

Room stayed in

Leopard Room

View host response

Holger & Norma

Acra-Retreat Mountain View Lodge

Hi Elaine, thank you for the lovely review, we really appreciate it. I do agree that the Bar Bill was quite high, however, please do not forget that you were 6 persons! Your friends were responsible for most of it! We loved having you. I look forward to seeing you again next year. Kind regards, Norma

Yolandi P

1 night stay ⋅ Family with young children

2.6

Jul 2025

Won't go back again. Such a shame. The friendliness from staff was lovely and accommodating. The Hippo room we stayed in was absolutely horrible. Not clean, even dead squished bugs on walls. They can do with some maintenance around the entire lodge as well. No attention to making sure it was clean for us. Food for dinner was majorly overpriced as well.

Cleanliness

1.0

Service

5.0

Location

2.0

Safety

3.0

Value for money

2.0

Room stayed in

African Room

View host response

Holger & Norma

Acra-Retreat Mountain View Lodge

This review is totally untrue. This couple arrived with 2 children, who slept there, so 2 extra beds were put into the upgraded room as they booked a small room. The children ate breakfast, and they left without paying for the breakfast, which was against the agreement. According to the staff, the guest left the doors open all the time. If bugs fly in, it is impossible to control. The rooms are always spotlessly clean. The staff really went out of their way to make the guests' stay pleasant. They repaid us by leaving without paying.

Valentine B

Short stay ⋅ Family with young children

4.6

Jun 2024

Tranquil mountain retreat. Breathtaking views in a tranquil mountain retreat! It was perfectly located for us, right next to one of the best climbing spots in the world. The team made it very nice for us with special attention to our baby's needs. The lodge is really beautiful.

Cleanliness

5.0

Service

4.0

Location

5.0

Safety

5.0

Value for money

4.0

Room stayed in

Gecko Room

Wouter V

1 night stay

4.4

Mar 2024

On transit. We were 4 and had a nice stay. Nothing was too much. Dinner and breakfast were perfect. Coming back for sure.

This review has been automatically translated using Google.

Cleanliness

4.0

Service

5.0

Location

4.0

Safety

5.0

Value for money

4.0

Room stayed in

Crocodile Cottage

Engela S

1 night stay ⋅ With friends

3.4

Dec 2024

Have a nice time. Yes, could really do with some renovation and cleaning of the place.

This review has been automatically translated using Google.

Cleanliness

1.0

Service

3.0

Location

5.0

Safety

5.0

Value for money

3.0

Room stayed in

Crocodile Cottage

Johan D

Short stay ⋅ With partner

3.0

Oct 2024

See stars. Lovely stay, love to return.

Cleanliness

3.0

Service

3.0

Location

3.0

Safety

3.0

Value for money

3.0

Room stayed in

Rhino Room

Willem P

1 night stay ⋅ Family with young children

2.6

Dec 2024

A little disappointed. Expected more. Acra has a lot of potential, but needs some care. We slept in the Hippo room and the one room with 3 beds did not smell good. Attention could also be given to new duvet covers. The garden and surrounding area needs a lot of attention and the standard of the breakfast could also be improved. (Some of the fruit was a bit off.) Acra does have a lot of potential to become top class accommodation. Staff were very nice and friendly.

This review has been automatically translated using Google.

Cleanliness

2.0

Service

3.0

Location

3.0

Safety

3.0

Value for money

2.0

Room stayed in

Hippo Room

View host response

Holger & Norma

Acra-Retreat Mountain View Lodge

Dear Mr Prinsloo, I was amazed and sad that you did not come directly to me with these issues, as we could have seen to them immediately. Regarding the garden: Your visit took place just after Christmas. I do not have staff over Christmas, and we close Acra. I am of the opinion that everybody should be home and be with family during this period. When we start up again, it can be, and especially if we have had rain, like we did, that the grass is much longer than usual. It takes a few days to get everything back to normal. Please remember that we have 11 hectares to see to. We also do not mow grass in the mornings, so that our guests can get the rest they deserve. Regarding the fruit: I did a check and found the watermelon (that I managed to purchase the day before) a tad soft. I personally removed it from the buffet... (We drive to Nelspruit to get fruit). Regarding the mattress: I did a "smell" test. Unfortunately, my staff did not inform me that a previous guest (age 7) misused the mattress. I had it removed immediately. Had you told me directly, we would have exchanged the mattress straight away. Unfortunately, I do not do "smell" tests unless prompted to do so. For this, I apologise, but, as mentioned above, I would have seen to it, had you told me, instead of waiting to write a bad review on the internet, which affects the future of my staff and me. We do strive to keep Acra at its best, and are very proud that we made it through Covid. So sorry you did not enjoy your stay; we, however, would be very happy to see you and your lovely family again one day.

Marleen R

1 night stay ⋅ Family with teenagers

4.8

Oct 2023

Overnight stay. Such a lovely stay, always good to experience a place where you feel at home without the day-to-day chores. It was relaxing and quiet.

Cleanliness

5.0

Service

5.0

Location

4.0

Safety

5.0

Value for money

5.0

Room stayed in

Hippo Room