Cosyseaside-Puravida

1 review

Self Catering

Reviews

3.6/ 5

Based on 1 review

Good

Cleanliness

2.0

Location

5.0

Value for money

3.0

Service

3.0

Safety

5.0

Aiden S

Short stay ⋅ With partner

3.6

Dec 2024

Not as nice as I expected. The location of the place is perfect, but it was dirty and full of dust. The bedding was also dirty.

This review has been automatically translated using Google.

Cleanliness

2.0

Service

3.0

Location

5.0

Safety

5.0

Value for money

3.0

View host response

Shakeena

Cosyseaside-Puravida

Hi Aiden, Thank you for your feedback regarding your stay at CosySeaside-PuraVida. We are truly sorry to hear that your experience did not meet your expectations. Cleanliness and comfort are our top priorities, and we take great care to ensure that our apartment is thoroughly cleaned and prepared before each guest arrives. Your comments are not reflective of the high standards we consistently strive to maintain. Had you brought these concerns to our attention during your stay, we would have been more than happy to address them immediately and ensure your comfort. We value open communication and always encourage our guests to reach out if there are any issues so we can resolve them promptly. We will review our cleaning protocols to ensure that such concerns do not arise in the future. Your feedback is important to us, and we appreciate the opportunity to improve. Thank you for staying with us, and we hope you’ll consider giving us another chance to provide you with a more positive experience in the future. Best regards, Shakeena