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Cumberland Hotel

12 reviews
Hotel

Reviews

4/ 5

Based on 12 reviews

Very Good
Cleanliness
3.8
Location
4.1
Value for money
3.8
Service
3.8
Safety
4.5
Isaac S
Short stay ⋅ Family with teenagers
5.0
Aug 2025

Extravagant. It's a very clean, beautiful and safe hotel, the staff was amazing, the food excellent.

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
Standard Twin Room
Ricardo
Cumberland Hotel
Good day Isaac, Thank you for your wonderful review! We're so happy to hear you enjoyed your stay and our friendly service. Your kind words mean a lot to our team. We can't wait to welcome you back soon! Should you require any further assistance, please do not hesitate to contact me. Kind regards, Carley Reservations Manager Cumberland Hotel and Conference Center
Josephine F
1 night stay ⋅ Family with young children
5.0
Aug 2024

Summer very nice. From the time we arrived until we left, staff were very helpful and friendly. The hotel was very neat and clean. Definitely worth staying over there. Will definitely recommend.

Sommer baie lekker. Vandat ons gearriveer het tot ons vertrek was personeel baie behulpsaam en vriendelik. Die hotel was baie netjies en skoon. Is beslis die moeite werd om daar oor te bly. Sal definitief aanbeveel.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
Family Room
Ricardo
Cumberland Hotel

Good day ma'am Fredericks Thank you very much for the positive feedback. I will pass this on to our team. Greetings Godfrey Blaauw

Goeiedag mev. Fredericks Baie dankie vir die positiewe terugvoering. Ek sal dit so oordra aan ons span. Groete Godfrey Blaauw

This review has been automatically translated using Google.
Rietie R
1 night stay
5.0
Jun 2024

100% meet all our requirements. We had a wonderful stay, everything was of high quality. I neglected to ask for a room on the ground floor. My father is almost 92 and not light, and the porter helped us two ladies to carry him up the stairs in a wheelchair to the first floor. The breakfast as well as the dinner in the restaurant were very fragrant and tasty prepared.

100% voldoen aan al ons vereistes. Ons het heerlik gebly, alles was van hoogstaande gehalte. Ek het nagelaat om te vra vir 'n kamer op die grondvloer. My pa is amper 92 en nie lig nie, en die portier het ons twee dames gehelp om hom met 'n rolstoel tot op die eerste vloer op te dra teen die trappe. Die ontbyt asook die aandete in die restaurant was baie geurig en smaaklik voorberei.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
Family Room
Ricardo
Cumberland Hotel

Good morning Rietie Thank you very much for the positive feedback. I will share it with our team. It was nice to have you here with us. We hope to have you with us again in the future. regards Godfrey Blaauw Duty Manager

Goeiemore Rietie Baie dankie vir die positiewe terugvoer. Ek sal dit met ons span deel. Dit was lekker om julle hier by ons te hê. Ons hoop om julle weer in die toekoms by ons te hê. Groete Godfrey Blaauw Duty Manager

This review has been automatically translated using Google.
Chantal R
Short stay
3.8
May 2025

Not so good. I have booked and fully paid for the family room, which included breakfast, via the website for two adults and two children. However, upon arrival, we could not get the family room as it was already occupied. The receptionist checked us into the presidential suite at no additional cost, which was great. However, the four of us had to share one bed. The next morning, on our way to breakfast, the receptionist told me that only two of us could have breakfast. After I explained to her that I had booked for four people, which included breakfast, she then allowed all four of us to have breakfast. On Saturday evening, the bathroom was flooded with water and a bad smell. I'm afraid our stay was not so good.

Cleanliness
4.0
Service
3.0
Location
5.0
Safety
4.0
Value for money
3.0
Room stayed in
Family Room
Ricardo
Cumberland Hotel
Hi Chantal Thank you for the review. I apologise for the inconvenience caused during your stay. That is not how we do business here at the Cumberland Hotel. We hope your next stay with us will be better. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Carley Reservations Manager Cumberland Hotel and Conference Center
Jenny H
Short stay ⋅ With partner
3.6
May 2025

They are rebranding. Spend the money rather on the plumbing, the bathrooms etc. It was pleasant, the staff were friendly, the breakfast adequate, but the hotel building is in a sad state. It is old, tired, doesn't function well, and the beds are tiny. It was like sleeping on a pocket handkerchief on top of a jelly! It's not value for money at the moment.

Cleanliness
4.0
Service
3.0
Location
5.0
Safety
4.0
Value for money
2.0
Room stayed in
Standard Double Room
Ricardo
Cumberland Hotel
Hi Jenny Thank you for the review. We are in the process of renovating the hotel. We hope your next stay will be better. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Reservations Manager Cumberland Hotel and Conference Center
Natalie A
Short stay ⋅ With partner
3.6
May 2025

Lovely place. I had a wonderful stay, staff in the kitchen and around the hotel were very friendly and helpful. My only sour point is that on the 2nd morning of my stay, the water in the showers was not warm.

Cleanliness
3.0
Service
4.0
Location
3.0
Safety
4.0
Value for money
4.0
Room stayed in
Standard Double Room
Ricardo
Cumberland Hotel
Hi Natalie Thank you for the review. Thank you for informing us about the water; we will have a look at it. We are looking forward to your next visit. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Carley
Ameidia P
Short stay ⋅ Family with young children
3.2
May 2025

Convenience, relaxed and we loved the pool view from the breakfast venue. Our stay was good except for a few things which we informed the lady at reception about when we checked out on Sunday.

Cleanliness
2.0
Service
3.0
Location
4.0
Safety
4.0
Value for money
3.0
Room stayed in
Family Room
Ricardo
Cumberland Hotel
Hi Ameidia, Thank you for the review. We hope to see you soon. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Reservations Manager Cumberland Hotel and Conference Center
Nico K
1 night stay ⋅ Individual traveller
2.4
Oct 2025

Disappointing. Not up to standard, in every respect.

Teleurstellend. Nie op standaard nie, in alle opsigte.

This review has been automatically translated using Google.
Cleanliness
2.0
Service
3.0
Location
2.0
Safety
3.0
Value for money
2.0
Room stayed in
Standard Double Room
Ricardo
Cumberland Hotel
Hi Nico Thank you for taking the time to share your experience. We're truly sorry to hear that we didn't meet your expectations this time, and we apologise for any disappointment or frustration. Your feedback is important to us as we continue to improve. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Reservations Manager Cumberland Hotel and Conference Center
Rozelle P
1 night stay ⋅ Individual traveller
4.6
Jun 2024

Was fantastic! Very good service. Neat and clean. Good facilities inside the hotel.

Baie goeie diens. Netjies en skoon. Goeie fasiliteite binne in die hotel.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
3.0
Safety
5.0
Value for money
5.0
Room stayed in
Deluxe Double Room
Ricardo
Cumberland Hotel

Good morning Lizette. Thank you very much for the positive feedback. I will share it with our team. It was nice to have you here with us. We hope to have you with us again in the future. Regards, Godfrey Blaauw, Duty Manager

Goeiemore Lizete. Baie dankie vir die positiewe terugvoer. Ek sal dit met ons span deel. Dit was lekker om julle hier by ons te hê. Ons hoop om julle weer in die toekoms by ons te hê. Groete, Godfrey Blaauw, Duty Manager

This review has been automatically translated using Google.
Reginald A
Short stay ⋅ Family with young children
4.6
May 2024

Nice. The visit was very pleasant. Staff very willing to help.

Lekker. Die kuier was baie aangenaam. Personeel baie bereidwillig om hulp te verleen.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
3.0
Safety
5.0
Value for money
5.0
Room stayed in
Family Room
Ricardo
Cumberland Hotel

Good day Mr. Abrahams. Hope you are well, thank you for your positive feedback. I'll share it with our team. Hope to see you and your family soon. Regards Godfrey Blaauw

Goeie dag meneer Abrahams. Hoop dit gaan goed met jou, dankie vir jou positiewe terugvoer. Ek sal dit met ons span deel. Hoop om jou en jou gesin binnekort te sien. Groete Godfrey Blaauw

This review has been automatically translated using Google.

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Ricardo Verified

Properties 1

Reviews 12

On LekkeSlaap 1 year

Reserve
From
R 1 990
per night (sleeps 2)

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From R 1 990
per night (sleeps 2)
12 reviews
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  • Capacity: 102 people
  • All ages welcome
  • Check-in: 14:00 to 19:00
    Check-out: 11:00
  • Address: 2 Stockenstrom Street, Worcester, 6850, Western Cape
  • TGCSA rating:
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https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA10322c35d045788aad38c2756df6e3ba476f5c30ededc7b8a29ae6a0011f21b80a39f7a948bdec1d942ae86d8de083c4c85f?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 990 per night (sleeps 2) 12 5 1 4 2 Stockenstrom Street Worcester 6850 Western Cape 021 201 8901 14:00-19:00 11:00 -33.640354259193 19.44471180439
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