Genade van BO

3 reviews

Self Catering

Reviews

4.2/ 5

Based on 3 reviews

Very Good

Cleanliness

5.0

Location

4.0

Value for money

4.0

Service

3.7

Safety

4.3

Rina G

Short stay ⋅ Large group

5.0

Jan 2025

Fantastic! 10 out of 10 and also grace from above. Very nice place to stay. Good location and good sea view. House has plenty of storage space and good complete cutlery. House also has solar and due to the power problems there was still power.

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Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Room stayed in

Unit 1

View host response

Natasha

Genade van BO

Thank you very much! Always welcome! Glad you had a nice stay!

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Jacobus S

Long stay ⋅ Family with teenagers

5.0

Dec 2024

Comfortable. Very clean, comfortable, very well equipped with everything you need.

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Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Room stayed in

Unit 2

View host response

Natasha

Genade van BO

Thank you very much! You are always welcome!

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Alida P

Short stay

2.6

Apr 2025

Not for me! Dishwasher leaked a lot of water and kept on leaking. Toilet leaked. I let the hostess know that all the towels were soaking wet because we wanted to save the cupboards. She read and listened to messages, but only replied hours later that she had only just received my message. I said I could send a screenshot with the time that she had been aware of the problem for a long time. That I did not appreciate it when people underestimated my intelligence. Her daughter had her phone and forgot to tell her that the guests had a problem. She would refund me. Well, talk is cheap! The clothes pegs were moldy. There were problems with the internet. One movie would freeze 8 to 10 times. No coffee or tea facilities. No salt and pepper. The carpet in the living room is super dirty. The pillows in the main bedroom were not covered cleanly. She had dry towels sent the next morning.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

1.0

Location

2.0

Safety

3.0

Value for money

2.0

Room stayed in

Unit 2

View host response

Natasha

Genade van BO

Dear Alida, Thank you very much for your feedback. We are sorry to hear that your stay did not meet your expectations. I appreciate your comments and would like to respond to a few points. We offer self-catering units, which means that basic items such as salt, pepper, coffee and tea are not included. However, we do provide a kettle, mugs and teaspoons, so that guests can prepare their own hot drinks. These facilities are provided in accordance with the standard for self-catering accommodation. We also welcome pets, which according to our records was an important consideration when you made the booking. Regarding the other points you mentioned: The pillows are covered with double pillowcases, specifically to protect the pillows. I personally made sure that the bedding was neat and clean before your arrival. The carpet is brand new and has been thoroughly cleaned. We take cleanliness very seriously. Unfortunately, the internet speed is dependent on the service provider in our area and is beyond our direct control. The clothes pegs were wet, but have since been replaced with plastic pegs to prevent this in the future. Regarding the toilet: we have confirmed with the cleaning team that no leakage was observed during the preparation of the unit for your stay. The dishwasher was examined by a local technician, and no fault was found. On their recommendation, we have now posted the operating instructions for guests' convenience. Regarding the refund: You have used the full duration of the reservation, and have not withdrawn before the scheduled departure date. Consequently, I feel that a refund is not warranted. I did show willingness to offer solutions during your stay, had you brought it to my attention at that stage. We always try to provide our guests with a pleasant experience, and most of our reviews reflect this. I'm sorry your experience was different, and I wish you all the best for the future. Kind regards

Geagte Alida, Baie dankie vir jou terugvoer. Dit is jammer om te hoor dat jou verblyf nie aan jou verwagtinge voldoen het nie. Ek waardeer jou opmerkings en wil graag op 'n paar punte reageer. Ons bied selfversorgingseenhede aan, wat beteken dat basiese items soos sout, peper, koffie en tee nie ingesluit is nie. Ons voorsien egter wel 'n ketel, bekers en teelepels, sodat gaste hulle eie warm drankies kan voorberei. Hierdie fasiliteite word in ooreenstemming met die standaard vir selfsorgverblyf voorsien. Ons verwelkom ook troeteldiere, iets wat volgens ons rekords 'n belangrike oorweging was toe jy die bespreking gemaak het. Rakende die ander punte wat jy genoem het: Die kussings is met dubbele kussingslope oortrek, spesifiek om die kussings te beskerm. Ek het persoonlik seker gemaak dat die beddegoed netjies en skoon is voor julle aankoms. Die mat is splinternuut en is deeglik skoongemaak. Ons neem netheid baie ernstig op. Die internetspoed is ongelukkig afhanklik van die diensverskaffer in ons area en buite ons direkte beheer. Die wasgoedpennetjies was wel nat, maar is intussen vervang met plastiek pennetjies om dit in die toekoms te voorkom. Wat die toilet betref: ons het met die skoonmaakspan bevestig dat daar geen lekkasie waargeneem is tydens die voorbereiding van die eenheid vir julle verblyf nie. Die skottelgoedwasser is ondersoek deur ’n plaaslike tegnikus, en daar is geen fout gevind nie. Op hulle aanbeveling het ons nou die gebruiksaanwysings sigbaar geplaas vir gaste se gerief. Ten opsigte van die terugbetaling: Jy het die volle duur van die bespreking benut, en nie voor die geskeduleerde vertrekdatum onttrek nie. Gevolglik voel ek dat ’n terugbetaling nie geregverdig is nie. Ek het wel bereidwilligheid getoon om oplossings aan te bied tydens jou verblyf, sou jy dit op daardie stadium onder my aandag gebring het. Ons probeer altyd ons gaste ’n aangename ervaring bied, en die meeste van ons resensies reflekteer dit. Ek is jammer dat jou ervaring anders was, en ek wens jou alles van die beste toe vir die toekoms. Vriendelike groete

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