Hout Bay Gem

38 reviews

Guest House

Reviews

4.3/ 5

Based on 38 reviews

Very Good

Cleanliness

4.3

Location

4.5

Value for money

4.4

Service

4.3

Safety

4.5

Lorne L

1 night stay ⋅ Family with young children

5.0

Apr 2025

Excellent. A beautiful home with all the comfort of home.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Room stayed in

Deluxe Room 4 - King...

Room stayed in

Modern Room 5

View host response

Nicky

Hout Bay Gem

Thanks for the lovely review.

Zandile S

1 night stay ⋅ With friends

5.0

Feb 2025

Unforgettable. Amazing, Nicky was a great host.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Room stayed in

Deluxe loft Room 6

View host response

Nicky

Hout Bay Gem

Thank you for the lovely review.

Melinda S

1 night stay ⋅ With partner

5.0

Feb 2025

Nice stay. Beautiful place. Clean and tidy. Hostess very pleasant. The garden is beautiful.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Room stayed in

Deluxe Room 7 - Thre...

View host response

Nicky

Hout Bay Gem

Thank you for the lovely review.

Christo B

1 night stay ⋅ Large group

4.8

May 2025

No issues, thank you. Stay was wonderful and very friendly and helpful. Will definitely book at The Gem again if necessary. Thank you. The location of the GPS is incorrect and we battled to find the house; that was the only issue.

Cleanliness

4.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Room stayed in

Deluxe Room 1

Room stayed in

Modern Room 2 - Quee...

Christine H

1 night stay ⋅ Family with young children

4.6

Feb 2025

Excellent! Warm, friendly host, good amenities and a great staycation. Nicky was an excellent host with a great team, well-kept venue, all the amenities you need and a warm welcoming vibe around the venue.

Cleanliness

4.0

Service

5.0

Location

5.0

Safety

4.0

Value for money

5.0

Room stayed in

Modern Room 5

Anonymous Guest

1 night stay ⋅ With partner

4.4

Feb 2025

Cleanliness

4.0

Service

4.0

Location

5.0

Safety

5.0

Value for money

4.0

Room stayed in

Deluxe Room 7 - Thre...

Nina J

1 night stay ⋅ With friends

2.8

Apr 2025

Sorry we discussed this. Owner very unfriendly, more like a boarding house than a guesthouse and we didn't expect that. Advertisement says she lives on the premises, nothing about us sharing her house with her.

This review has been automatically translated using Google.

Cleanliness

4.0

Service

1.0

Location

3.0

Safety

4.0

Value for money

2.0

Room stayed in

Deluxe Room 1

Room stayed in

Deluxe Room 4 - King...

Room stayed in

Modern Room 5

View host response

Nicky

Hout Bay Gem

Nina was very unpleasant rude to myself and other guests. Additionally, the guest house was left in an extremely unclean condition. This is a guest house and like a hotel there are other people on the premises.

Rasheed O

Short stay ⋅ With partner

1.0

Sep 2025

Cleanliness is poor. Not accommodating and comfortable.

Cleanliness

1.0

Service

1.0

Location

1.0

Safety

1.0

Value for money

1.0

Room stayed in

Deluxe Room 4 - King...

View host response

Nicky

Hout Bay Gem

Rasheed, we were disappointed with your behaviour towards our staff, as they always strive to provide guests with a friendly and professional service. Our cleaning team attends to the rooms daily, ensuring they remain immaculate for all guests. Unfortunately, the room was left in an unacceptable condition after your stay, with significant damage and soiling that required extra cleaning and repairs. This is not the standard we expect from our guests. We take pride in offering comfortable accommodation with quality mattresses and modern en-suite bathrooms, and we always aim to provide a welcoming and enjoyable experience.

Michaela O

Short stay ⋅ With partner

5.0

Dec 2024

Welcoming. Absolutely amazing. Neat and friendly.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety