Dear Francois,
I am sorry that you felt that attention to detail was lacking. I apologise for the over icing of the freezer and empty ice trays. There is no excuse for this and I will double-check in future to make sure this doesn't happen. I do supply instant coffee, tea, olive oil, rusks, salt and pepper, wine gums and other amenities for your convenience - more, I think, than most other accommodations would supply. The plunger is there for those preferring to bring their own ground coffee. In the listing, it doesn't say that there is a TV or Bluetooth speaker, which is a deliberate decision as most guests who choose to stay here want to disconnect. There is a light switch in the unit for the pathway - which is explained in the information folder. The location of the estate, which is less than a kilometre from the village of Stanford, is also described in the listing.
We always strive to make sure that we live up to what is described in our listing and to provide our guests with an exceptional experience. I am distressed to hear that it wasn't this for you. I wish that you had said something at the time so I could rectify anything that you felt was lacking. Take care and I appreciate your feedback.