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Tranquility

Self Catering

Reviews

4.4/ 5

Based on 37 reviews

Very Good

Cleanliness
4.2
Location
4.9
Value for money
4.2
Service
4.2
Safety
4.5
Erica F
Short stay Large group
5.0
Jan 2025

Our stay was amazing! We had such a lovely stay. The name Tranquillity described our stay perfectly. The house was big enough to accommodate all of us.

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Clifford
Tranquility
Hallo Erica. Thank you so much for our review. Much appreciated. You were great guests and left the property well taken care of. I'm constantly striving to improve and I'm very appreciative of your review. Please do visit again. Regards. Cliff.

Clint P
Short stay With friends
5.0
Aug 2024

It was amazing and beautiful. The stay was amazing, the owner was very helpful and friendly, the house was nice with amazing views. Would definitely go back again.

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Clifford
Tranquility
Hi Clint. Thank you so much! And thanks for being a wonderful guest. Regards. Cliff.

Georgina B
Short stay Large group
5.0
Feb 2024

Tranquility, peaceful, at home and much more. It was amazing and very easy-going access place. Everything was beautifully laid out. We felt right at home and did not want to leave.

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0

Ivan K
Short stay With friends
4.6
Aug 2025

We were friends. It was very nice.

Saam vriende gewees. Dit was baie lekker.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
4.0
Location
5.0
Safety
5.0
Value for money
4.0

Desiré S
Short stay Family with teenagers
4.4
Sep 2025

Very relaxing. We had a great time even though we ended up being ill.

Cleanliness
4.0
Service
4.0
Location
5.0
Safety
4.0
Value for money
5.0

Wiehann V
Long stay With friends
3.6
Apr 2025

Had a nice stay, but there are enough complaints about the house. We had a lovely stay. But the house could definitely have been cleaner. The previous people's rubbish bags had not been removed and smelled incredibly bad. The cushions on the sofas and beds could do with a wash. The curtains are torn and don't even hang properly in the tracks. Please budget for an electricity bill. We were never at home during the day and the electricity was almost more expensive than our own money per month. We were only there for 10 days. It's ridiculous. There is a huge shortage of cutlery in the kitchen. We had to go buy sharp knives etc. There are no sharp cutting or steak knives. The braai grids are really dirty and worn out. You have to pay extra for everything, e.g. DStv, electricity and the cleaning cost us R650 x 2 and then everything was not even properly clean. Some of the outside doors do not have keys. You just push them open while they are locked. The plug on the kitchen sink does not seal when you wash dishes. Some of the rooms' showers and sinks are clogged. There is a washing machine, but the clotheslines are broken, so it can't even be used. The tiles around the pool are broken and dangerous for children. The arrangements to the upper rooms are loose and broken, not safe. We had a wonderful stay and made the best of it, but the complaints will need to be worked on.

Lekker gekuier, maar daar is genoeg klagtes rakende die huis. Ons het heerlik gebly. Maar die huis kon beslis skoner gewees het. Die vorige mense se vullissakke was nie verwyder nie en het ongelooflik sleg geruik. Die kussings op banke en beddens kan doen met 'n was. Die gordyne is stukkend en hang nie eens reg in die spore nie. Begroot asb. op 'n kragrekening. Ons was bedags nooit by die huis nie en die krag was amper duurder as ons eie sin per maand. Ons was maar 10 dae daar. Dis belaglik. Daar kort geweldig baie eetgerei in die kombuis. Ons moes skerp messe ens. gaan koop. Daar is geen skerp sny- of steakmesse nie. Die braairoosters is werklik vieslik en op. Jy moet vir alles ekstra betaal, bv. DStv, krag en die skoonmaak het ons R650 x 2 gekos en dan was alles nie eens behoorlik skoon nie. Van die buitedeure het nie sleutels nie. Jy stoot dit sommer net oop terwyl dit gesluit is. Kombuiswasbakke se proppie seël nie wanneer jy skottelgoed was nie. Van die kamers se storte en wasbakke is verstop. Daar is 'n wasmasjien, maar die wasgoeddrade is stukkend, so kan dit nie eens gebruik word nie. Die teëls om die swembad is stukkend en gevaarlik vir kinders. Die reëlings op na boonste kamers is los en stukkend, nie veilig nie. Ons het heerlik gebly en die beste daarvan gemaak, maar daar sal moet gewerk word aan die klagtes.

This review has been automatically translated using Google.
Cleanliness
3.0
Service
1.0
Location
5.0
Safety
5.0
Value for money
4.0
Clifford
Tranquility

Good morning. Thank you very much for your feedback. I immediately called my cleaning lady and forwarded all the problems to discuss. I am still waiting for a full refund on certain things. 1. Full bags. Absolutely unacceptable. Her cleaning team was apparently under pressure with the long school holidays. Why wasn't I informed immediately? I would have definitely made a plan to remove it! Unacceptable. I am now taking action against the cleaning team. 2. Pillows etc not clean. Also not acceptable! I was there 2 weeks ago and everything was fine. I am waiting for feedback. But action will definitely be taken. 3. Guests were two different groups. One in and the other out. Therefore two cleanings! And I as the owner bear the bulk of the two cleanings. But the condition of the pillows and the eating utensils definitely had to be brought up with me and the cleaners. The cleaners were there and I was a phone call away. Guests had the opportunity to call me at half past one on Sunday morning for power. Why not about the other problems? 4. Broken tiles by the swimming pool. Also reported to my handyman now. But until now unaware? Maybe it was broken upon arrival at their accommodation? Maria does not report any broken tiles? 5. Curtains that are loose and broken? Cleaners should also provide feedback. Why not brought to my attention? They had contact with Maria from the cleaning team because they immediately asked her for a breakable deposit before departure? Which was immediately refunded to them without DSTV that guests complain about which everything was deducted. I take note. And will also fix it. 6. Electricity. My documentation to guests makes provision for R500 of electricity for their period. There is a jack pad and constant automatic use is expensive. The guests did not request any additional power for their entire stay. 7. Power. I received three calls at 12.30 last Saturday night. Not at all nice to receive a call at half past one in the morning. Also a WhatsApp that urgently asked for power!! I was probably understandably upset. But at least I immediately forwarded it to them. 7. Breakables and food. My wife checked these systems 2 weeks ago and knocked. Here I am also waiting for feedback. 8. Keys. I am unaware until now that there are any keys missing from outside doors. Would appreciate it if guests could be more specific. But Maria will definitely follow up and I will have to put new locks in. But makes no sense. IN CLOSING. Guests received a discount of almost R800 per day. Two different groups. Is difficult with in and out. Incomprehensible that is why I am in contact with Maria and myself. That these things could not be summarily fixed. Except of course the breeding problem. All of the above was addressed immediately and will definitely be followed up. I see a very low mark for service. This is funny to me. Because service should be brought to someone's attention. And follow-up should definitely be judged. A call at half past one on a Saturday that was followed up immediately should also be judged as service. I apologize for the problems. This is not at all how I want things to be. But it's a shame that it wasn't brought to my attention immediately. Many problems could perhaps be compensated for in this way. I'm glad the guests enjoyed their stay.

Goeiemore. Baie dankie vir u terugvoer. Ek het onmidellik my skoonmaak dame gebel en al die probleme aangestuur om te bespreek. Op sekere dinge wag ek nog vir volle terug voer. 1. Vullus sakke. Absoluut nie aanvaarbaar nie. Haar skoonmaak span was glo onder druk met die lank skool vakansie. Waarom was ek nie dadelik ingelig nie? Ek sou beslis op hete n plan gemaak het om dit te verwyder! Onaanvaar baar. Ek is besig nou met aksie teen skoonmaak span. 2. Kussings ens nie skoon nie. Ook nie aanvaarbaar nie! Ek was 2 weke gelede daar en alles was in orde. Ek wag vir terugvoer. Maar daar sal beslis opgetre word. 3. Gaste was twee verskillende groepe. Een in en ander uit. Daarom twee skoon make! En ek as eienaar dra die grootste deel van die twee skoon make. Maar die stand van kussings en die eetgery moes beslis met my en skoonmakers opgebring word. Die skoonmakers was daar en ek was n telefoon oproep weg. Gaste het kans gesien om my half een Sondag oggend te skakel vir krag. Waarom nie oor die ander probleme nie? 4. Gebreekte teels by swembad. Ook by my nutsman nou aan gegee. Maar tot nou toe onbewus? Dalk was dit inloop van hulle verblyf gebreek? Maria rapporteer geen gebreekte teels nie? 5. Gordyne wat loshang en stukkend? Skoonmakers moet terugvoer gee ook. Waarom nie onder my aandag gebring nie? Hulle het kontak met Maria van skoonmaak span gehad want het voor vertrek by haar dadelik gevra vir breekbare deposito? Wat dadelik aan hulle terugbetaal is sonder DSTV wat gaste oor kla wat alles afgetrek was. Ek neem kennis. En sal dit ook reg stel. 6. Elektriesiteit. My dokumentasie aan gaste maak beskikking vir R500 se elektrisiteit vir hulle tydperk. Daar is n jakkussie en konstante ootmatige gebruik is duur. Die gaste het vir hulle totale verblyf geen additionele krag aan gevra. 7. Krag. Ek het 12.30 verlede Saterdag aand drie oproepe ontvang. Glad nie lekker om half een in oggend oproep te ontvang nie. Ook n WhatsApp wat dringend krag gevra het!! Ek was seker verstaanbaar omgekrap. Maar het nietemins onmidellik vir hulle aangestuur. 7. Breekbare en eetgery. My vrou het hierdie stelsels 2 weke gelede nog na gegaan en geklop. Hier wag ek ook vir terugvoer. 8. Sleutels. Ek is onbewus tot nou dat daar enigsins sleutels van buite deure kort. Sal dit op prys stel as gaste dalk meer spesifiek kan wees. Maar beslis sal Maria opvolg en ek sal moet nuwe slotte in sit. Maar maak geen sin. IN SLUITING. Gaste het n korting van byna R800 per dag ontvang. Twee verskillende groepe. Is moeilik met in en uit. Onverstaanbaar daarom is ek in kontak met Maria en Myself. Dat hierdie dinge nie summier reg gemaak kon wees nie. Behalwe natuurlik die teel probleem. Alle bogenoemd is dadelik aangespreek en sal beslis opgevolg word. Ek sien n baie lae punt vir diens. Dit is vir my snaaks. Want diens behoort tot iemand se aandag gebring word. En opvolg moet beslis beoordeel word. N half een oproep op n Saterdag wat dadelik opgevolg is hoort ook as diens geoordeel te word. Ek vra omverskoning vir die probleme. Dit is glad nie hoe ek dinge wil he nie. Maar jammer dat dit nie dadelik onder my aandag gebring is nie. Baie probleme kan sodoende dalk vergoed word. Ek is bly die gaste het hul verblyf geniet.

This review has been automatically translated using Google.

Estefan S
Short stay Large group
3.2
Aug 2025

Beautiful location, but poor cleanliness and old, unhygienic equipment and linen. The location of the house is 100% with all beautiful views. The only challenge we encountered was the high breakage fee, and the quality of most of the kitchen equipment is old and unhygienic, as well as the cleanliness of the house and mattresses and linen which were also cooked.

Pragtige ligging, maar swak netheid en ou, onhigiëniese toerusting en linne. Die ligging van die huis is 100% met alle pragtige uitsigte. Al die uitdaging wat ons ondervind het, was die hoë breakage fee, en die kwaliteit van die meeste kombuis toerusting is oud en onhigiënies, asook die netheid van die huis en matrasse en linne wat ook gaar was.

This review has been automatically translated using Google.
Cleanliness
1.0
Service
3.0
Location
5.0
Safety
4.0
Value for money
3.0
Clifford
Tranquility
Hi. Thank you for your review. I've tried calling to get specifics on all your complaints, as I would like to follow up on hygiene issues, cleanliness, and kitchen equipment. We do try at all times to retain our standards; however, sometimes slip-ups occur. I replaced three mattresses in mid-December last year and full sets of linen. I just purchased new towels, mats, and hand towels. I've tried calling the customer to find her specifics regarding which items and general hygiene, as I would need to involve my cleaning team as well. I apologise to my guest most profusely and would appreciate her personal input in order for me to attend to all the necessary issues. I will continue trying to reach her and endeavour to put right any and all the real issues. Regards, Cliff.

Erika B
Long stay Large group
5.0
Jan 2024

Great experience. Location perfect. Have a nice time thank you.

Ligging perfek. Lekker gekuier dankie.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0

Zain J
Short stay Large group
4.2
Jul 2024

Comfortable and cosy. The host was very accommodating and was always available. The accommodation was spacious and fully equipped with everything one would need on a weekend away.

Cleanliness
3.0
Service
4.0
Location
5.0
Safety
5.0
Value for money
4.0

Monika V
Short stay Large group
4.0
Mar 2024

Location and view are perfect. We were a group of 10 and on the last night, two more people joined us. Because I didn't say from the start that we were 12, I had to pay R700 extra. So book from the start for 12. We had a great time. The following bothered me: 1) The response of the owner is no response, but Maria, who takes care of the house, received us kindly. 2) There is no exit to the outside, other than via the (now) car parking space next to the house, where 3 cars can stand in a row - should a fire break out. 3) There is only one set of keys, if he loses it, you are on the street (Maria does not have an extra pair of keys and the owner is I don't know where). 4) The bedding and beds are of poor quality. It's not your standard bed with a base, the fitted sheet doesn't fit and how many times a night does he have to fix it, because you're lying on the mattress, etc. If you can look past this, then this is the place for you. Would I stay there again, I don't think so. I slept badly, but had a good time. The house is beautiful, big and comfortable. What would I have liked differently? That there was at least one room with two single beds and not just all 6 rooms with double beds and that the bathroom should have had a door. All the bathrooms are half part of the room and very bad for anyone who is not a couple.

Ligging en uitsig is perfek. Ons was 'n groep van 10 en die laaste nag het nog twee mense by ons aangesluit. Omdat ek nie van die begin af gesê het ons is 12 nie, moes ek nog R700 ekstra betaal. So boek van die begin af vir 12. Ons het baie lekker gekuier. Die volgende het my gepla: 1) Die reaksie van die eienaar, is geen reaksie, maar Maria wat omsien na die huis, het ons vriendelik ontvang. 2) Daar is geen uitgang na buite, anders as via die (nou) kar parkeerplek langs die huis, waar 3 karre agtermekaar kan staan - sou daar 'n brand uit gebreek het. 3) Daar is slegs een bos sleutels, as hy dit verloor, sit jy op straat (Maria het nie 'n ekstra paar sleutels nie en die eienaar is weet ek nie waar nie). 4) Die beddegoed en beddens is swak gehalte. Dit is nie jou standaard bed met 'n base nie, die pas-laken pas nie en hoeveel keer 'n nag moet hy dit regmaak, omdat jy op die matras lê, ens. As jy verby hierdie kan kyk, dan is hierdie die plek vir jou. Sal ek weer daar gaan bly, ek dink nie so nie. Ek het sleg geslaap, maar lekker gekuier. Die huis is pragtig, groot en gerieflik. Wat sou ek graag anders wou gehad het? Dat daar ten minste een kamer met twee enkelbeddens was en nie net al 6 kamers met dubbelbeddens nie en dat die badkamer 'n deur moes gehad het. Al die badkamers is half deel van die kamer en baie sleg vir almal wat nie 'n paartjie is nie.

This review has been automatically translated using Google.
Cleanliness
4.0
Service
3.0
Location
5.0
Safety
5.0
Value for money
3.0

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4.4/5

Clifford Verified

Properties 1

Reviews 37

On LekkeSlaap 8 years

From R3 800
R 3 800 R 2 534
per night (sleeps 12)

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From R3 800
R 3 800 R 2 534
per night (sleeps 12)
From R3 800
R 3 800 R 2 534
per night (sleeps 12)
Reserve
  • Capacity: 12 people
  • All ages welcome
  • Check-in: 15:00 to 19:00
    Check-out: 10:00
  • Address: 50B Port Owen Drive, Port Owen, West Coast, 7365, Western Cape
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJDVjZTMzMzhhLTgxNTEtNDhlYS05MjRjLTJmYjQwY2RmMWQ4Yw?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 was R3 800 nowFrom R2 533 per night (sleeps 12) 37 5 1 5 50B Port Owen Drive Port Owen 7365 Western Cape 021 201 8901 15:00-19:00 10:00 -32.784523508888 18.153006881475

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