Thank you for your review and constructive criticism, Kobus.
Your positive input is appreciated.
On the negative side, we will look into the mould on the TV cables, but due to the corrosion on the taps etc in the bathroom from the salt air, it is not feasible to continually replace them. There is continuous maintenance required here in KZN on the coast.
If I recall, your booking was for a single in one of our standard suites, and I upgraded you to one of our larger suites as you were accompanied by your wife. We accommodated you at no extra cost nor charged for double occupancy or late afternoon checkout.
Sorry you did not feel safe at the Guest House. We have security cameras monitoring the premises 24/7, with an electric fence that is linked to a reputable security company in the area. We had other guests staying here at the time, and the owner's family and one staff member live permanently on the premises; you were not alone, as there were 7 other people here on the night of the 27th of June.
All our unoccupied rooms are left open during the day to air, as unfortunately, being on the coast, the humidity is very high, resulting in very damp conditions. Thank you for closing the rooms, but the staff lock every room at night, and all keys are securely locked away. All the outside doors leading into the main area of the Guest House are locked between 9 and 10 pm, including a security gate at the front door to the Guest House, which works on a code system to gain access. Unless guests leave their doors open to their individual suites, there should be no access to the main house at night.
I will personally be looking into the various other aspects mentioned to ensure that future guests enjoy their stay at Cowrie Cove.
Regards,
Caroline Swart - Owner.