Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet your expectations, and we sincerely apologise for any disappointment or inconvenience you may have experienced during your stay.
We always aim to provide warm, friendly service and a comfortable stay for all our guests, so it’s disappointing to hear that we fell short in your case. We take your comments seriously and will be reviewing them with our team to ensure that any issues are addressed and improvements are made where needed.
We would truly appreciate the opportunity to learn more about what went wrong and how we can make things right. Please feel free to reach out to us directly so we can discuss your experience in more detail.
Thank you again for your feedback — it helps us to improve and offer better service in the future. We hope to have the opportunity to welcome you back and provide you with the positive experience that so many of our guests enjoy.
Warm regards,
The Aspen Guest House Team