ABSOLUTELY UNACCEPTABLE. Hi all, I am writing to reach a resolution regarding the absolutely poor state of the rental property I booked for this past weekend. Notable problems with the rental: Broken and completely missing blinds in the living room. No braai spot/facility on the property. Bedroom door handles completely broken. Check-out is noted at 10 a.m., but we had to wait until past 11 a.m. to hand the key to a cleaner, whereas the key was received from the agent by us and not via a third party. Point 3 is very concerning, as we were not informed that the door would lock and not be able to open if closed. Unfortunately, a 2-year-old toddler was locked in the room, which subsequently needed to be kicked down just to ensure the baby’s safety. This does not encompass a relaxing weekend or a safe environment for any party, regardless of their age. I was not informed that the property is unsafe for occupants. I can understand blinds being broken, but a completely inoperable door is unacceptable! How can I pay for this??? I have never ever had such a bad experience through the website before. I hope that this is resolved and that my family and I are compensated for what was a stressful and utterly disappointing weekend. Then I will continue to use your services — if not, I will be forced to stop, as this has now left a seriously bad stain on your reputation.

Not what I expected. Difficult to get hold of the host, left messages, still not replied to. The one room is very small and the bath is tinny.

It was not worth it. It was horrible from the arrival to the checking out. We arrived at 14h41, and the host made me and my kids wait by the gate until 15h23. When I asked her, she said she was busy checking in other guests somewhere else. Mind you, the website says you can check in at 14h00. Anyways, while I was standing outside with my kids, the wind was freezing cold. She was nonchalant when she got there and told us that another guest made her late, which made us late as well. Now we had to go inside, but the door didn't want to open. She made us wait again to go the other way to open it so we could go in. Once we got inside, she showed us around the house. Before she left, she said, 'If you need anything, you have my number.' The next morning, I messaged her, but she read my message without responding. I wasn't bothered, but in the evening, we couldn't access the DSTV. I messaged her again, and once again, she read my message without responding. We had been struggling with this for at least 4 hours by now. Her response was, 'What do you want to watch?' Like, really? Does it matter? It was so uncomfortable, really. I went to The Bay A101 in June for half the price, and it was better than this. Everything there was easy and comfortable, and there was no deposit breakage fee either. Yesterday, when we left, we had to drop the key at the garage. What an inconvenience, to say the least. Never ever again.